Kellogg Order to Cash Team Lead in BUCHAREST, Romania
The primary function of the Order to Cash Team Lead is to maximize revenue and cash flow by leading a team of Account Associates who manage the order to cash cycle and related business relationships with Kellogg customers. In addition, the Team Lead will:
Provide leadership for delivering consistent and reliable performance and direction
Partner with internal and external customers, at all levels to identify trends, propose strategies, and resolve OTC issues
Promote a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations
Identify continuous improvement opportunities to drive efficiencies and decrease costs
Directly manage the team(s) and provide guidance to individual team members to attain maximum productivity levels and deliver targets
Serve as a backup to the KEU GBS OTC Manager
Create a seamless and satisfying internal and external customer experience for all interactions with the Kellogg Center OTC team
Manage relationships with the local countries and leadership
Provide direction and clarity regarding process adherence and OTC performance management with any remote locations
Advocate for GBS in the local markets, including frequent travel to markets
WHAT WILL I BE DOING?
Customers and Operations
Manage team resolution of escalatedOTC issues assigned that require direct contact with customers, sales and other internal departments
Manage and close escalated customer disputes by working cross-functionally to resolve
Facilitate OTC problem resolution
Serve as a single point of contact for critical OTC issues and disputes, and escalate as required
Represent Kellogg at credit group meetings including board membership
Identify, implement and manage process and facilities modifications
Ensure consistent application and adherence of all Kellogg OTC policies, including GAAP, SOX and corporate tax structure (i.e., ROUPEE), and audit requirements.
People and Innovation
Build individual skills and capabilities through learning opportunities such as training courses and on-the-job training; strive to be a process champion or expert for OTC process
Contribute to the overall learning of the OTC Team through sharing of best work practices and mentoring
Lead and support implementation of improvements for process efficiency, quality and control KPIs
Participate in pilots or service rehearsals before major changes are implemented; conduct system testing for technology upgrades
Manage and support multicultural and multi-language team
Management of stakeholders
Other responsibilities as assigned by GBS Leadership
WHAT DO I NEED TO DEMONSTRATE?
At Kellogg’s, we emphasise on recruiting the best people to help grow our business and build on our success. To be considered for this position, you must be able to demonstrate the following:
University Degree or equivalent is required, preferably in Management, Business, Finance, Accounting, or related field
Fluent in English
One second language: Spanish, Italian, French or German (depending on specific market assignment) - Preferred
Experience of supervising a team
Customer relationship management experience
Computer skills, including experience with ERP systems and Microsoft Office
Excellent verbal and written communication skills
Deep analytical and problem solving skills
Strong negotiation and decision making skills
Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
Strong collaboration skills and ability to partner with key internal/external customer to drive change & continuous improvement
Strong knowledge of collections, deductions, and/or customer service preferred
Ability to work in a team environment
Solid time management skills
Strong knowledge service centre processes and procedures
Experience working in a shared services, process driven or service centre environment
Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools
Ability to manage multiple and sometimes conflicting priorities and specific time constraint
Training and certification in Six Sigma or LEAN
Experience working for a multinational organization and working with colleagues internationally
Processed and Packaged foods industry experience
This position requires regular attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required. All employees are responsible for implementing Kellogg EEO policy and Affirmative Action commitments.
WHAT ELSE DO I NEED TO KNOW?
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job related instructions and perform job related duties as may be reasonably assigned by his/her People Manager.
Please note that we will only accept applications that are made to us via our Careers site.
If you experience any difficulty when applying please contact email@example.com.
Please note that the closing date may be subject to change. We will interview suitable candidates as they apply, so please don’t hesitate to take this opportunity to submit your application as soon as possible.
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The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.
Title: Order to Cash Team Lead
Requisition ID: LOG002235
Job Function: Logistics and Supply Chain
Job Type: Professional
Closing Date: Jun 7, 2017, 3:59:00 PM
Relocation Assistance: No