Kellogg Order to Cash Associate– Overages, Shortages, and Damages - GBS Grand Rapids, MI in GRAND RAPIDS, Michigan

Grow with us as an Order to Cash Associate– Overages, Shortages, and Damages at Kellogg Company—where we believe in your success. With an expert eye for detail, you’ll be responsible for performing a diverse set of work activities included in the end-to-end Order to Cash process for the Kellogg organization. Reporting to the OTC Back Office Team Lead, you’ll maximize order effectiveness, be a product guru and work on special projects. While you are at it you’ll be building your network and expertise in a thriving environment of professional development and teamwork. And together we’ll shape a stronger future for our company and your career.


In your role as an Order to Cash (OTC) Associate– OSD at Kellogg, you will be part of our success by:

  • Managing group mailbox

  • Processing overage, shortage, damage and donation requests for all customers/carriers submitted to OTC.

  • Processing requests for product returns from customer warehouses for all of OTC.

  • Coordinating with front office associates to get refused loads received by the customer.

  • Making decisions on disposition of products based upon documented guidelines

  • Contributing to continuous improvement activities and documentation of processes.


As well as a hunger to learn and succeed, to be considered for this position you must be able to meet the following requirements:


  • High School Diploma or GED and related experience

  • Microsoft Office experience

  • Excellent verbal and written communication skills


  • Bachelor’s Degree

  • SAP EDI experience

  • Experience working in a shared services, process driven or service center environment

  • Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools

  • Experience working for a multinational organization and working with colleagues internationally

  • Processed and Packaged foods industry experience


The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link at for English or this Link at for Spanish.

Title: Order to Cash Associate– Overages, Shortages, and Damages - GBS Grand Rapids, MI

Location: USA-MI-Grand Rapids

Requisition ID: ORD000316

Job Function: Order Management

Job Type: Professional

Closing Date: Nov 8, 2017, 10:59:00 PM

Relocation Assistance: