Kellogg Senior Associate, Order to Cash (Customer Accounts) in GRAND RAPIDS, Michigan
Grow with us as a Senior Associate, Order to Cash (Strategic Customer Accounts) at Kellogg Company—where we believe in your success. With an expert eye for detail, you’ll be responsible for performing a diverse set of work activities included in the end-to-end Order to Cash process for the Kellogg organization. Reporting to the Kellogg North America Global Business Center Order to Cash Front Office Team Lead, you’ll maximize cash flow by managing the order to cash cycle and related business relationship with Kellogg’s largest national and/or key strategic customers. While you are at it you’ll be building your network and expertise in a thriving environment of professional development and teamwork. And together we’ll shape a stronger future for our company and your career.
WHAT WILL I BE DOING?
In your role as a Senior Associate, Order to Cash (Strategic Customer Accounts), you will be part of our success by:
Serving as the single order to cash point of contact for assigned customers and sales
Maximizing cash flow by managing the order to cash cycle and related business relationship with Kellogg’s largest national and/or key strategic customers
Proactively ensuring high level of interaction with strategic customers for managing the business relationship
Providing high levels of business partnering with internal stakeholders to maintain/enhance relationships with strategic customers
Performing analysis and communications to reduce/eliminate pricing discrepancies, over/short & damage and returns
Maintaining a full understanding of customers' strategies, policies and key personnel as well as Kellogg's terms of sale, internal policies and key personnel
Managing and resolving collection of aged receivables for assigned customers
Mentoring team members by sharing best practices and providing guidance
Partnering with internal and external customers at all levels, including senior management to identify trends, perform root cause analyses, and provide solutions to resolve payment, deduction and cash issues
Promoting a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations
Consistently meeting compliance measures and fulfill service level agreements
Pursuing continuous improvements aimed at continually challenging the norm and being innovative in order to drive efficiencies and decrease costs
Contributing to a team environment that is focused on high performance and operational excellence
Performing other responsibilities assigned by Global Business Service Leadership
WHAT DO I NEED TO DEMONSTRATE?
As well as a hunger to learn and grow, to be considered for this position you must be able to meet the following requirements:
High School Diploma or general equivalency degree (GED) and related experience
Experience of managing large, complex customer accounts
Computer skills, including experience with ERP systems and Microsoft office
Strong knowledge of collections, deductions, customer logistics services
Excellent verbal and written communication skills
Deep analytical and problem solving skills
Strong negotiation and decision making skills
Teamwork and continuous improvement skills
Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
Ability to work in a team environment
Strong knowledge of Kellogg or other service center processes and procedures
Ability to manage multiple and sometimes conflicting priorities and specific time constraints
Experience working in a shared services, process driven or delivery center environment
Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools
Training and certification in Six Sigma or LEAN
Experience working for a multinational organization and working with colleagues internationally
Processed and Packaged Foods Industry Experience
WHAT ELSE DO I NEED TO KNOW?
The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf for English or this Link at http://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf for Spanish.
Title: Senior Associate, Order to Cash (Customer Accounts)
Location: USA-MI-Grand Rapids
Requisition ID: ORD000280
Job Function: Order Management
Job Type: Professional
Closing Date: Jun 9, 2017, 10:59:00 PM
Relocation Assistance: No