Kellogg Senior Associate, Order to Cash (Customer Accounts) in GRAND RAPIDS, Michigan

Grow with us as a Senior Associate, Order to Cash (Strategic Customer Accounts) at Kellogg Company—where we believe in your success. With an expert eye for detail, you’ll be responsible for performing a diverse set of work activities included in the end-to-end Order to Cash process for the Kellogg organization. Reporting to the Kellogg North America Global Business Center Order to Cash Front Office Team Lead, you’ll maximize cash flow by managing the order to cash cycle and related business relationship with Kellogg’s largest national and/or key strategic customers. While you are at it you’ll be building your network and expertise in a thriving environment of professional development and teamwork. And together we’ll shape a stronger future for our company and your career.


In your role as a Senior Associate, Order to Cash (Strategic Customer Accounts), you will be part of our success by:

  • Serving as the single order to cash point of contact for assigned customers and sales

  • Maximizing cash flow by managing the order to cash cycle and related business relationship with Kellogg’s largest national and/or key strategic customers

  • Proactively ensuring high level of interaction with strategic customers for managing the business relationship

  • Providing high levels of business partnering with internal stakeholders to maintain/enhance relationships with strategic customers

  • Performing analysis and communications to reduce/eliminate pricing discrepancies, over/short & damage and returns

  • Maintaining a full understanding of customers' strategies, policies and key personnel as well as Kellogg's terms of sale, internal policies and key personnel

  • Managing and resolving collection of aged receivables for assigned customers

  • Mentoring team members by sharing best practices and providing guidance

  • Partnering with internal and external customers at all levels, including senior management to identify trends, perform root cause analyses, and provide solutions to resolve payment, deduction and cash issues

  • Promoting a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations

  • Consistently meeting compliance measures and fulfill service level agreements

  • Pursuing continuous improvements aimed at continually challenging the norm and being innovative in order to drive efficiencies and decrease costs

  • Contributing to a team environment that is focused on high performance and operational excellence

  • Performing other responsibilities assigned by Global Business Service Leadership


As well as a hunger to learn and grow, to be considered for this position you must be able to meet the following requirements:


  • High School Diploma or general equivalency degree (GED) and related experience

  • Experience of managing large, complex customer accounts

  • Computer skills, including experience with ERP systems and Microsoft office

  • Strong knowledge of collections, deductions, customer logistics services

  • Excellent verbal and written communication skills

  • Deep analytical and problem solving skills

  • Strong negotiation and decision making skills

  • Teamwork and continuous improvement skills


  • Bachelor’s degree

  • Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments

  • Ability to work in a team environment

  • Strong knowledge of Kellogg or other service center processes and procedures

  • Ability to manage multiple and sometimes conflicting priorities and specific time constraints

  • Experience working in a shared services, process driven or delivery center environment

  • Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools

  • Training and certification in Six Sigma or LEAN

  • Experience working for a multinational organization and working with colleagues internationally

  • Processed and Packaged Foods Industry Experience


The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link at for English or this Link at for Spanish.

Title: Senior Associate, Order to Cash (Customer Accounts)

Location: USA-MI-Grand Rapids

Requisition ID: ORD000280

Job Function: Order Management

Job Type: Professional

Closing Date: Jun 9, 2017, 10:59:00 PM

Relocation Assistance: No