Kellogg Senior Director, Global Customer Development in CHICAGO, Illinois

Help us drive knowledge, insights & capabilities across our Global Regions to enable the sales organization at Kellogg to win with our customers. Oversee the Strategy and Execution against the Go-To-Market Activation Model with specific focus against the Customer Engagement Pillar. You will use your Commercial business expertise to discover and connect with people who are passionate about Kellogg and our foods.

Consumers are at the heart of everything we do. Now it’s up to you.


  • Driving the strategy and execution against the Win Where Shopper Shops company strategy and enabler of Go To Market Activation model

  • Defining future best practice approaches to Customer Engagement

  • Being the custodian for Global Sales on best practice sharing of customer engagement & execution from within the sales organization. This includes understanding “WHY” this is best practice;

  • Leading the execution of the Customer Engagement Strategy and Plan across customer teams globally

  • Ensuring customer planning & tactics are based on shopper-led insights

  • Building global playbooks/toolkits to enhance capabilities across regions

  • Clearly identifying metrics and measurement to track success

  • Keeping abreast of the changing customer landscape and ensuring capabilities stay ahead of needs and next generation thinking

  • Defining account planning process in conjunction with each region that follows a global framework

  • Internal: decipher inputs (category, shopper, customer), timeline/stage-gates, financial discipline (trade ROI)

  • External: JBP capability building (enabling teams to move from transactional to joint equity building & value creation)

  • Driving sharing & re-application of Customer Engagement best practice & execution through:

  • Building networks & opportunities across the regions

  • Maintaining an updated web Commercial Academy platform

  • Building and sharing best practice for reapplication and standardization across the globe

  • Facilitating the forum for global customers’ teams as it relates to cross-regional engagement that include contracts & global agreements; enabling the dialogue between regions

  • Supporting the preparation for Strategic T2T meetings with briefings and coordination of relevant supporting information and action plan for CEO / Senior leadership



  • Bachelor’s degree and/or equivalent experience

  • Extensive years of commercial business experience

  • Direct experience of Top Customer Account Management long term planning / selling / negotiation / multi-functional team management

  • Experience of customer management across multiple shopping environments including Major Retail / High Frequency Stores / Convenience

  • Strong leadership, ability to collaborate and work across functions and different cultures & a passion to grow the organization’s sales capabilities

  • Ability to influence and collaborate across these boundaries especially with people who are not direct reports

  • Understanding of and proven ability to tell a story using Syndicated Data and Analytics (IRI, Neilsen)


  • CPG experience

  • Distributor Management experience


Travel for this role is approximately 20%


It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. To learn more about what’s next, click on one of the links below:

  • New Hire Benefits Guide at

  • Kellogg K-Values at


The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link at for English or this Link at for Spanish.

GROW With Us.

Kellogg Recruitment

Title: Senior Director, Global Customer Development

Location: USA-MI-Battle Creek - Corporate Headquarters

Other Locations: USA-IL-Chicago

Requisition ID: SAL008724

Job Function: Sales and Category Management

Job Type: Executive

Closing Date: Ongoing

Relocation Assistance: Yes